To shop at 7SHORES.IN, do I have to register? If yes, why?

You need to register at 7SHORES.IN so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through email.

You can also opt for Guest Checkout.

Do I need to give my email ID and mobile number for registration?

Yes, we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Do I need to pay for registration?

It is absolutely free and you only pay for your purchases.

I forgot my password, what do I do?

Simply generate a new password by clicking on “Forgot Password” option at log in page. An email with link to generate a new password will be sent to your registered Email Id. We also give you an option to checkout as a Guest.

How do I know my size?

We have provided size chart for each and every category which can be used for making a purchase. It will give you an approximate idea what will fit you.

Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.

My order is placed. What happens next?

You will receive a CONFIRMATION email. We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through a tracking link provided by our courier partner via email. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

What happens if the merchandise added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will not be updated immediately but will be informed in the next 2 days and the order will be cancelled. You will not be able to place order with out-of-stock product/s.

Can I cancel an order?

No, you cannot cancel the order once placed. However, we give you an option to confirm for your Cash on Delivery Orders via OTP. If the OTP is not entered within 5 minutes, your order will be cancelled.

What happens if I am not available when you deliver the merchandise?

For all online Orders our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.

 

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

How can I track my order?

You will receive a tracking link via email through our Delivery Service Provider as soon as your order is shipped.

What is the validity of a promotional voucher?

These vouchers are limited-time promotions and their validity will be specified accordingly.

Why do I need to self-ship?

In case your pin code is not serviced by our courier partner in regards of returns, you will have to self-ship the product(s) back to us, to reach our Returns Department.

My return request was initiated but the reverse pick-up has not yet been done. What should I do?

Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact us through email at support@7shores.in

What are the refund options available to me?

You can choose to get your refund in the following ways:

  • Cash refund via bank transfer into your account for all COD orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your 7SHORES.IN account, which can be redeemed against any purchase.

 

How do I register myself?

You can register yourself by clicking on Login link. Once registered, you can enjoy regular updates and services from 7SHORES.IN.

Is my personal information secure at 7SHORES.IN?

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

For how long is my registration valid?

Once registered, you can come back to us anytime you want.

If I need to update my account information, what steps do I follow?

Login in to 7SHORES.IN, click on “My Account” and update information under your profile.

I am based out of India and I want to place an order with a delivery address in India. Is it possible?

We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners. Also please mention a domestic mobile number for easy access.

How do I add more products to my order?

Unfortunately, you can’t do that but you can always place a new order and we will be happy to deliver the same to you.

How do I apply the refund voucher provided to me?

Add product/s to your cart and proceed to check out, and enter voucher code in apply discount code section.

What payment methods are accepted at 7SHORES.IN?

We accept American Express Credit Cards, Master/Visa Credit Cards and Debit Cards, Net Banking, Wallets and UPI. We also have an option of Cash on Delivery for our customers.

Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

Why was my order cancelled by 7SHORES.IN?

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end, we would be forced to cancel your order.

Do you deliver out of India?

At present we deliver only in India.

Free shipping is available?

Free shipping is available on Prepaid Orders only. However, we charge Rs.90 for Cash on Delivery.

What is the stipulated delivery time for an order?

Depending upon your location delivery may take 3 to 7 working days after the order is dispatched from our warehouse.

How do I return the product/s?

Click on the link to place a return request: https://7shores.in/apps/return_prime

What should I do if my order is received in a damaged condition?

We apologize for this. However, in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at support@7shores.in or place a return request with a photograph of the damaged product at https://7shores.in/apps/return_prime.

What should I do if I receive a different item from the one that I have ordered?

We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at support@7shores.in or place a return request with a photograph of the wrong product at https://7shores.in/apps/return_prime.

I need to return more than one product, so can I hand over all the products to the reverse pick-up person in one go?

At present for every product’s reverse pick up is done separately, thus we request you to only hand over the product for which the return was initiated.

Will I get refund of my Shipping Charges in case of return?

No. Shipping charges are non-refundable.

What is the Customer Care working hours?

We work 11 AM - 7 PM, Monday to Saturday.

How do I get in touch with 7SHORES.IN?

Please email us at support@7shores.in. We’re always delighted to serve you for a better experience.